1. Who We Are
JLOKBet operates the online gaming platform accessible at https://jlokbet.best. In this Privacy Policy, "JLOKBet", "we", "us", and "our" refer to the entity holding the PAGCOR licence that authorises the operation of this platform for Filipino and eligible international players.
JLOKBet acts as the Personal Information Controller (PIC) in relation to the data you provide when registering, using, or contacting us through the platform. This means we determine the purposes and means by which your personal data is processed, and we bear the primary responsibility for ensuring that processing is lawful and fair.
Data Protection Officer: JLOKBet has appointed a Data Protection Officer (DPO) as required by the Philippine Data Privacy Act Implementing Rules and Regulations. You can reach the DPO at privacy@jlokbet.best for any privacy-related queries or requests.
2. Personal Data We Collect
JLOKBet collects only the data that is genuinely necessary to provide the service, comply with regulatory requirements, and keep the platform secure. Below is a breakdown of the categories of personal data we may hold about you.
| Category |
Examples |
Required? |
| Identity Data |
Full legal name, date of birth, nationality, government ID number |
Yes — KYC |
| Contact Data |
Email address, mobile number, residential address |
Yes — Account |
| Financial Data |
Deposit/withdrawal amounts, GCash or Maya account reference (name match only), transaction history |
Yes — Payments |
| Account Activity |
Bets placed, game sessions, login history, responsible gaming tool usage |
Yes — Platform |
| Technical Data |
IP address, device type, browser, operating system, session duration |
Auto-collected |
| Communications |
Live chat transcripts, email threads, support ticket content |
When contacted |
| Marketing Preferences |
Opt-in or opt-out status for promotional emails and SMS |
Optional |
JLOKBet does not collect special categories of personal data (such as health information, religious beliefs, or biometric data) unless this is strictly required by a specific regulatory obligation and you have provided explicit consent.
3. How We Collect Your Data
JLOKBet collects personal data through several routes depending on how you interact with the platform:
Directly from you
When you complete the JLOKBet registration form, submit KYC documents, make deposits or withdrawal requests, fill out support tickets, or respond to surveys or promotions, you are providing data directly to us. This is the primary source of identity, contact, and financial data.
Automatically through platform use
When you visit https://jlokbet.best, our systems automatically log technical data including your IP address, the pages you visit, the time and duration of your session, and the device and browser you are using. This data is collected through server logs and cookies. It is used primarily for security monitoring, fraud detection, and improving the platform experience.
From third-party service providers
JLOKBet may receive data from third parties in limited circumstances. Payment processors may confirm transaction status and flag unusual payment activity. Identity verification services may return a pass or fail result for KYC submissions. PAGCOR may share information relevant to regulatory compliance. In each case, the scope of data received is limited to what is necessary for the specific purpose.
4. Why We Use Your Personal Data
JLOKBet processes your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
- Account creation and management: To register your JLOKBet account, verify your identity, and maintain accurate records for your ongoing use of the platform.
- Payment processing: To facilitate deposits and withdrawals through GCash, Maya, bank transfers, and other supported Philippine payment methods, and to comply with Anti-Money Laundering Act (AMLA) requirements.
- KYC and regulatory compliance: To verify player identity and age, fulfil PAGCOR reporting obligations, and meet AMLC requirements as they apply to regulated gaming operators.
- Platform security and fraud prevention: To detect and prevent fraudulent account activity, money laundering, bonus abuse, and other prohibited conduct described in JLOKBet's Terms and Conditions.
- Responsible gaming monitoring: To identify accounts showing patterns consistent with problematic gambling behaviour and to fulfil JLOKBet's duty of care obligations as a PAGCOR-licensed operator.
- Customer support: To manage and resolve queries, complaints, and disputes submitted through live chat, email, or the JLOKBet help centre.
- Marketing communications: To send promotional offers, bonus notifications, and relevant platform updates to players who have opted in to receive them. You can opt out at any time.
- Platform improvement: To analyse usage patterns, measure feature performance, and make informed decisions about platform development — using aggregated and anonymised data where possible.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, JLOKBet relies on the following lawful bases for processing your personal data:
- Contractual necessity: Processing required to deliver the JLOKBet service you have signed up for — account creation, payment processing, bet settlement, and support.
- Legal obligation: Processing required to comply with PAGCOR licence conditions, AMLA obligations, AMLC reporting requirements, and tax law as applicable.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement — provided these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and optional platform features where you have given clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Withdrawing consent: If you provided consent for marketing emails or SMS from JLOKBet and you want to stop receiving them, you can unsubscribe using the link in any email, update your preferences in the JLOKBet account settings, or contact the support team. Withdrawal of marketing consent does not affect your JLOKBet account or access to the platform.
6. Who We Share Your Data With
JLOKBet shares personal data only with parties that have a legitimate and necessary role in delivering the JLOKBet service or fulfilling a legal obligation. We do not sell your data to anyone.
Service providers
JLOKBet works with third-party service providers who process data on our behalf under strict contractual obligations. These include:
- Payment processors (GCash, Maya, BDO, BPI, and other Philippine payment rails) — to handle deposit and withdrawal transactions
- KYC and identity verification providers — to confirm player age and identity as required by PAGCOR
- Game platform providers — to deliver licensed RNG and live dealer casino content and to settle game outcomes
- Cloud infrastructure and data hosting providers — to store platform data securely
- Customer support software providers — to manage live chat and email ticketing systems
- Fraud detection and cybersecurity vendors — to protect accounts and detect prohibited activity
Regulatory bodies
JLOKBet shares data with PAGCOR, the AMLC, the National Privacy Commission, and other Philippine government bodies when required to do so by law, regulation, or legal process. This includes reporting suspicious transactions, responding to regulatory audits, and disclosing records in the context of law enforcement requests supported by proper legal authority.
No data selling
JLOKBet does not sell, rent, or otherwise commercially share your personal data with third-party advertisers, data brokers, or marketing networks.
7. International Data Transfers
Some of JLOKBet's service providers — particularly cloud infrastructure and game platform vendors — may process data in countries outside the Philippines. Where this occurs, JLOKBet ensures that appropriate safeguards are in place in accordance with the DPA Implementing Rules and Regulations.
These safeguards may include contractual clauses that require the recipient to apply data protection standards equivalent to Philippine requirements, and conducting due diligence to confirm that recipient countries provide an adequate level of data protection. JLOKBet does not transfer data internationally beyond what is operationally necessary to run the platform.
If you would like more information about the specific countries involved in any international data transfer from your JLOKBet account, you can request this through our DPO at privacy@jlokbet.best.
8. How Long We Keep Your Data
JLOKBet retains personal data only for as long as is necessary for the purpose it was collected, or as required by law. The specific retention periods that apply to JLOKBet accounts are as follows:
- Active account data: Retained for the full duration your JLOKBet account is open and active.
- KYC documents: Retained for a minimum of five years after account closure as required by AMLA regulations.
- Financial transaction records: Retained for five years after the date of each transaction in line with AMLA and tax record-keeping requirements.
- Betting and game records: Retained for three years after the relevant bet or game session for dispute resolution and audit purposes.
- Support communications: Retained for two years from the date of last contact, unless the communication relates to an unresolved dispute.
- Marketing preferences and opt-in records: Retained for the duration of the account plus three years to demonstrate consent compliance.
When data is no longer required and no legal obligation compels retention, JLOKBet securely deletes or anonymises it. Anonymised data may be retained indefinitely for aggregate analytics purposes.
9. Security Measures
Protecting your personal data is a practical priority at JLOKBet, not just a policy commitment. The technical and organisational measures JLOKBet applies include:
- 256-bit SSL/TLS encryption across all platform pages, login interfaces, and API communications
- Payment data processed exclusively through certified third-party payment gateways — JLOKBet does not store full card numbers or GCash PINs on its own systems
- Access controls that restrict employee access to personal data on a need-to-know basis, with audit logging of all access events
- Regular vulnerability assessments and penetration testing by third-party security specialists
- Multi-factor authentication available for player accounts and mandatory for internal administrator access
- Encrypted backups stored in geographically separate, access-controlled data facilities
- Staff training on data protection responsibilities and phishing awareness conducted at least annually
No security system is completely infallible. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, JLOKBet will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will inform affected players as required by NPC guidelines.
Your role in account security: JLOKBet's security measures work best when players also protect their own credentials. Use a strong, unique password for your JLOKBet account, enable two-factor authentication where available, and never share your login details with anyone. JLOKBet staff will never ask for your password.
10. Cookies and Tracking Technologies
JLOKBet uses cookies and similar technologies on the platform. Here is what that means in practice:
Strictly necessary cookies
These are required for the platform to function. They manage your login session, remember your account state across pages, and process transactions. You cannot opt out of strictly necessary cookies without losing access to the platform.
Analytics cookies
JLOKBet uses anonymised analytics data to understand how players use the platform — which pages are visited most often, where users drop off during registration, and how features perform. This data does not identify you personally and is used solely to improve the platform.
Marketing and preference cookies
Where you have opted in to marketing communications, JLOKBet may use cookies to track which promotions you have seen or interacted with in order to avoid showing you the same offer repeatedly. You can opt out of these at any time through your account settings or by contacting support.
JLOKBet does not use third-party advertising networks that place tracking cookies across unrelated websites to build profiles of your broader browsing behaviour.
11. Your Data Rights Under Philippine Law
The Philippine Data Privacy Act of 2012 grants registered JLOKBet players a set of enforceable rights over their personal data. JLOKBet is committed to honouring each of these rights promptly and without unnecessary friction.
1
Right to Be Informed
You have the right to know what data JLOKBet holds about you, why it is held, and how it is being used. This Privacy Policy fulfils the primary notification obligation.
2
Right of Access
You can request a copy of the personal data JLOKBet holds about your account. We will respond within 15 business days of receiving a verified request.
3
Right to Rectification
If any personal data held by JLOKBet is inaccurate or incomplete, you can request that it be corrected. You can update basic profile information directly from your account settings.
4
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for the purpose it was collected — subject to JLOKBet's legal retention obligations under AMLA and PAGCOR regulations.
5
Right to Data Portability
You can request your personal data in a structured, commonly used format so that you can transfer it to another service. JLOKBet will provide account and transaction data in CSV format upon verified request.
6
Right to Object
You can object to JLOKBet processing your data for direct marketing at any time. You can also object to processing based on legitimate interests, and JLOKBet will assess whether compelling grounds override your objection.
7
Right to Lodge a Complaint
If you believe JLOKBet has handled your personal data incorrectly, you may file a complaint with the National Privacy Commission of the Philippines, which has jurisdiction over DPA compliance.
8
Right to Damages
If you suffer material or non-material harm as a result of a JLOKBet DPA violation, you may have a right to compensation. Claims should first be directed to JLOKBet's DPO before escalating to the NPC or courts.
To exercise any of the rights listed above, send a request to privacy@jlokbet.best with the subject line "Data Rights Request" and include your JLOKBet account email address and a description of the right you wish to exercise. We will verify your identity before processing the request.
12. Minors and Age Restrictions
JLOKBet's services are strictly for individuals aged 21 and above. JLOKBet does not knowingly collect personal data from anyone under this age. If we become aware that a minor has provided personal data during the registration process, the account will be closed immediately, all data will be deleted, and any deposits will be returned to the payment source.
If you believe that a minor has registered with JLOKBet, please contact us immediately at support@jlokbet.best or privacy@jlokbet.best so that we can investigate and act promptly.
13. Changes to This Privacy Policy
JLOKBet may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes — meaning changes that significantly affect how your data is used or your rights in relation to it — will be communicated to registered players by email and through a prominent notice on the platform at least 14 days before taking effect.
The "Last Updated" date at the top of this page always shows when the current version came into effect. Continued use of JLOKBet after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with a material change, you may close your JLOKBet account before the change takes effect.
